Refund policy
At GadgetAxiss, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a clear and fair return policy.
30-Day Return Guarantee
You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
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Item must be unused and in the same condition that you received it.
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Item must be in the original packaging with all accessories, manuals, and tags.
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Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Personal care items (e.g., headphones/earbuds once opened)
Return Process
To initiate a return:
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Contact our support team at peterkibuuka40@gmail.com within 30 days of receiving your order.
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We will provide you with a Return Authorization Number and return instructions.
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Ship the item(s) to the address provided using a trackable shipping method.
Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to your original payment method.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at peterkibuuka40@gmail.com.
Late or Missing Refunds
If you haven’t received a refund yet:
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First, check your bank account or credit card statement again.
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Then contact your bank or credit card company; it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us.
Contact Us:
If you have any questions about our return policy, please contact us at:
📧 Email: peterkibuuka40@gmail.com
🌐 Website: www.gadgetaxiss.com